MF Solar Energy Pty Ltd
This policy outlines the terms for delivery, returns, replacements, and refunds for purchases made through MF Solar Energy. By placing an order with us, you agree to the terms below.
Orders are typically processed within 1–3 business days after payment confirmation.
Delivery times may vary depending on your location and courier services. Estimated delivery times will be shared during checkout or order confirmation.
While we aim for timely delivery, delays may occur due to:
courier issues
weather conditions
public holidays
stock availability
MF Solar Energy is not liable for delays beyond our control.
You must notify us within 7 days of receiving your order if you wish to return an item.
📧 Email: info@mfsolarenergy.store
To initiate a return:
Contact our support team by email
Provide order details and reason for return
For damaged or defective products, include clear photographic evidence
Wait for return authorization and instructions
Returns sent without approval may not be accepted.
If returning due to:
change of mind
personal preference
ordering the wrong item
You are responsible for return shipping costs.
If the item is:
faulty
defective
damaged during delivery
We will cover the return shipping costs.
All returns must be sent only to our warehouse.
Do not send items directly to manufacturers.
(Return address will be provided after approval.)
All returned items will be:
received
inspected
verified
After inspection, we will process either:
replacement
refund
store credit
Processing may take 5–7 business days.
If returning due to personal preference:
Item must be unopened and unused
Original packaging required
Original delivery charges are non-refundable
15% handling/restocking fee will be deducted
If a product arrives damaged or faulty:
We will replace it if stock is available
If not available, a full refund will be issued
Returns will only be accepted if:
product is unused
in original packaging
not opened or tampered with
includes all accessories and manuals
Products showing signs of use, installation, or damage caused by misuse are not eligible for refund or return.
Exchange delivery times depend on:
product availability
your delivery location
courier service
We will provide tracking once shipped.
For approved returns due to change of mind:
Refund = Product price – 15% handling fee – original delivery charges
Refunds are processed back to the original payment method.
For any delivery or return questions: