MF Solar Energy Pty Ltd
These General and Shipping Terms & Conditions outline how orders are processed, shipped, and delivered when you purchase from https://mfsolarenergy.store. By placing an order through our website, you agree to the terms below.
MF Solar Energy aims to provide reliable, fast, and secure shipping of all solar products and accessories. These terms are designed to protect both our customers and our business while setting clear expectations for delivery services.
All orders are subject to stock availability.
Although we strive to maintain accurate stock levels, occasional discrepancies may occur. If an item becomes unavailable after purchase, we will:
ship available items immediately
notify you about the backordered item
offer either a restock wait or a refund
Shipping costs are automatically calculated at checkout based on:
weight
dimensions
delivery location
The amount shown at checkout is the final shipping cost and will be paid together with your order.
Orders placed:
Before 10:00 AM (business days) → shipped same day
After 10:00 AM → shipped next business day
Our warehouse operates Monday–Friday, excluding public holidays.
Typically 2–7 business days
Typically 4–22 business days, depending on courier and destination.
Delivery times are estimates and may vary due to customs, courier delays, or external factors.
You may request an address change before dispatch.
Once shipped, address changes cannot be guaranteed.
P.O. Box addresses → Postal services only
Military addresses → Postal services only
Courier services may not be available for these locations
If part of your order becomes unavailable:
in-stock items will ship immediately
remaining items will ship once restocked
Once dispatched, you will receive:
tracking number
tracking link
You can monitor shipment progress directly with the courier.
If your parcel arrives damaged:
reject delivery if possible
contact us immediately
provide photos of damage
If delivered unattended, contact customer support promptly for assistance.
Sales tax (where applicable) is already included in product pricing.
For international orders, duties and taxes may apply based on local regulations. Customers are responsible unless otherwise stated at checkout.
We accept returns within 7 days if:
item is unused
original packaging intact
resellable condition
Customer pays return shipping.
Original shipping fees are non-refundable.
Refunds may be issued as store credit or original payment method.
Valid warranty claims must be submitted within 90 days of receiving the item.
Process:
Customer sends item back
Return shipping initially prepaid by customer
Reimbursed upon successful claim
After inspection, you may choose:
replacement
refund
store credit
Claims are processed within 7 business days of receiving the item.
If your order exceeds estimated delivery time, contact us and we will investigate with the courier.
All parcels are insured.
If confirmed:
damaged → replacement or refund
lost → replacement or refund
Resolution begins once the courier completes their investigation.
Orders may be cancelled:
anytime before dispatch → full refund
after dispatch → follow returns policy
All shipments are insured for loss or damage up to the value declared by the courier.
For any shipping or order-related inquiries: